Shipping & Delivery Policy

At michael & julie toronto, we strive to ensure that your order is delivered as quickly, safely, and accurately as possible. This document outlines our complete shipping and delivery policy.

1. Order Processing Time

We aim to prepare and dispatch all orders swiftly:

  • Processing time: 1–3 business days

  • Once your order has been shipped, you will receive an email containing your tracking details.

  • During peak seasons (holidays, promotions), processing times may be slightly longer.

We work closely with our fulfillment partners to keep processing times reliable and efficient.

2. Shipping Time

The average delivery time is:

  • 3–7 business days, depending on your location

Please note:

  • Delivery times may vary due to customs inspections, local courier delays, holidays, or other unforeseen circumstances.

  • We cannot speed up the delivery process once the package has been handed over to the carrier.

3. Shipping Method & Origin

  • All orders are shipped directly from our supplier in China.

  • This allows us to offer competitive prices and efficient global delivery.

  • Depending on the destination country, customs fees or import duties may apply. These costs are the responsibility of the customer.

We always provide tracking information so you can follow your shipment every step of the way.

4. Shipping Costs

  • Always FREE shipping. 

5. Responsibility During Shipment

To ensure clarity and prevent misunderstandings, the following applies:

  • If the tracking information shows that the package has been delivered to the address provided by the customer, responsibility for the package transfers to the customer.

  • We are not liable for missing packages when tracking confirms delivery.

  • Customers must carefully check their shipping details before completing an order.

  • Any address errors must be reported within 24 hours after placing the order by emailing info@michaeljulietoronto.com.

Incorrect or incomplete addresses may cause delays, loss, or additional fees, which are the responsibility of the customer.

6. Customs, Duties & Delays

International shipments may be subject to:

  • Import taxes

  • Customs inspections

  • Administrative fees

These are not included in our prices and must be paid by the customer when required. Delivery may be delayed if the package is held by customs.

7. Contact Information

For any questions or concerns about shipping or delivery, you can reach us at:

📧 Email: info@michaeljulietoronto.com
📍 Company: michael & julie toronto

We are happy to assist you.